Kyle Rayner
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Activity overview
Latest activity by Kyle Rayner-
Kyle Rayner created an article,
Which AWS Permissions are needed for WFM & Amazon Connect Integration
The article outlines necessary AWS permissions for Workforce Management (WFM) integration with Amazon Connect, including S3 bucket permissions (s3:GetObject, s3:ListBucket) for accessing reports, A...
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Kyle Rayner created an article,
What are the available dialer modes?
Dialer modes refer to the strategies the software uses to initiate outbound calls to customers. Each mode caters to different campaign requirements, balancing agent productivity, compliance, and cu...